Return & Warranty Policy

Everyone at OffroadingGear.com is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your product you are free to return it within 30 days of your purchase date, no questions asked. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.

So just how can we do this? That answer is easy. OffroadingGear.com is comprised of the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.

How to Make a Return

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

 

  • Email questions@offroadinggear.com to get an RMA number  - Before a return can be processed, we need to verify the purchase was made on OffroadingGear.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
  • Repackage your return and include the original receipt - Every OffroadingGear.com order is shipped with a receipt that is included in the package. Write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.
  • Ship the return back to the address listed in your return information

    • Warranty Claims


    Your Offroading Gear product may be covered under warranty. Please refer to the warranty documentation included with your product and/or the warranty information listed on the product detail page.

    If you wish to make a warranty claim please email questions@offroadinggear.com with the subject line "Warranty Claim Request" and include in the email either the description or SKU of the product for which you wish to file a warranty claim. A team member from OffroadingGear.com will respond with a warranty claim form within 48 hours.